E-Invoice Solutions Status
Real-time visibility into the platform powering compliant e-invoicing across the GCC. Updated continuously.
Active incidents & maintenance
2 ongoingElevated latency on ZATCA Clearance API
Affected: ZATCA Clearance API
Mitigation in place. P95 latency back under 800ms. We continue to monitor while ZATCA-side queues drain.
Upstream FATOORA gateway is throttling requests. Failover routing engaged through secondary submission lane.
We are observing increased response times on Phase 2 clearance submissions. No invoices have been lost; retries are queued.
Scheduled maintenance — Email Delivery
Affected: Email Delivery
Migrating transactional mail provider to a new dedicated IP pool. Outbound mail will be queued for up to 30 minutes.
Service health
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Core Platform
Customer-facing dashboard, auth, and APIs
Compliance Engine
Real-time clearance across ZATCA, Peppol & JoFotara
Data & Storage
Persistence, archival, and search
Integrations & Delivery
Webhooks, email, and outbound channels
Incident history
Past 30 days of resolved incidents.
Webhook delivery delays for retry queue
Affected: Webhook Delivery
Backlog fully drained. All webhook events delivered.
Retry queue worker pool scaled up. Backlog draining at 4k events/min.
Customers reported delayed webhook deliveries (>5 minute latency).
Search re-indexing caused stale results
Affected: Search & Indexing
Re-indexing completed; results are current.
Search results returning stale invoice statuses for ~3% of queries.
Brief outage in Email Delivery
Affected: Email Delivery
Email provider recovered. All queued mail flushed.
Upstream SMTP provider experiencing a regional outage. Failing over to secondary.
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